Service Definition Qustions and Checklist
Service definition is foundational to service management and support.
Clearly defined services inform customers about service offerings, including what each service does and does not include, eligibility, service limitations, cost, how to request services, and how to get help.
A well-defined service also identifies internal processes necessary to provide and support the service.
At a minimum, every customer-facing service should have a service definition to enable support.
You have to answer something about what is the service, and how do I get it?
- How do I get help?
- How do I use the service?
- What Does It Cost?
- How does ITS support this service?
- How does ITS provide this service?
- And many additional Considerations
Contact us - we will help you with the checklist and other tasks.