The Service Definition Process

Service definition is foundational to service management.

Clearly defined services enable customers to understand service offerings, including what each service does and does not include, eligibility, service limitations, cost, how to request services, and how to get help.

A well-defined service also identifies internal processes necessary to provide and support the service.

At a minimum, every customer-facing service should have a high-level service definition.

Contact us - we will help you defining the service(s) and other tasks.